Finding a trusted water damage restoration contractor isn't necessarily easy though. Most of the time, these contractors are referred to you by a plumber or an insurance company. Your first instinct is to trust the referral and choose the first restoration company that's pointed your way. However, you might want to do your own due diligence and search around for restoration companies before you make a decision.
Why? Some companies operate without getting the proper industry certifications and training they need to handle water damage scenarios of all different magnitudes. Some companies have terrible ratings that you'll discover once you take the time to google them. Some companies don't offer a warranty on their work or aren't license and bonded.
Don't worry. We've put together this handy guide that will show you all the tale-tale signs of a trusted water damage restoration company.
Step #1: Ask to See Their IICRC Certification
It is extremely important that you hire a restoration company that has technicians who are all IICRC certified. The IICRC, otherwise known as the Institute of Inspection Cleaning Restoration Certification, is non-profit group that sets the industry standards of how to properly clean and restore homes. When a restoration company has this certification, you can be sure that they've undergone examinations and training so that they understand proper drying and cleaning techniques. It's crucial to dry homes properly after water damage, because if you do it too aggressively it can actually cause further damage to the home. The same goes with cleaning. If you clean up water damage improperly and don't extract the water completely, it can cause mold growth or mildew. With this certification, you can rest assured that you're dealing with professionals.
Step #2: Check Their Reviews
Look, as a restoration company you deal with a lot of stressed out people going through extremely difficult property damage situations. So, naturally, restoration companies are bound to get a couple of bad reviews from people lashing out their anger. But, if you see that the company has generated MANY negative reviews, then you can go ahead and assume they're not treating their customers as good as they should be.
Step #3: Ask Them If They're Licensed and Bonded
Before doing business with a fire and water damage restoration company, ask to see if they're licensed and bonded AND with whom. After that you can contact the licensing company they claimed to be a part of and confirm that they are indeed licensed with the company. You can even take it one step further, and ask the licensing company to send a copy of their certification to you.
Now, lets talk about bonding. Bonding is a somewhat complicated insurance term, but it means that the company has secured enough money to protect themselves in the event something bad happens. For instance, lets say you hired a water damage restoration company to dry your flooded home, but one of the employees broke an antique or stole it.
This money, that's controlled by the state, ensures that if you file a claim against the company you would receive compensation for your losses.
Sometimes, when restoration companies aren't licensed and bonded they're cheaper, but just remember, you might end up paying the price if something bad happens.
Wrapping Up
It is absolutely vital you take the steps to do your due diligence before hiring a water damage restoration company. You have to ultimately trust these people inside your home and hope that they will handle your property with respect. They should also be able to provide you with a free quote before starting any water damage repair work.
Contact Us:
Regent Restoration of Dallas
Address: 3935 Hawick Ln, Dallas, TX 75220
Phone: (214) 225-4627
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